Terms of use

These terms are between you and Fae Software, Inc., a company incorporated in Ontario, Canada. They cover the website at bellhop.dev, the developer dashboard, the licensing API, the Bellhop agent, and our client libraries. If you use Bellhop on behalf of an organisation, you accept these terms for it, and you confirm you have the authority to. If you do not accept them, do not use Bellhop.

Bellhop connects your web application to the printers and USB scales at your customers' locations. Jobs travel from your server to the agent at the desk directly; our part is the pairing, the licensing, and the software that does the connecting. Bellhop is presently invite only, so an account begins with an invitation from us.

Sign-in is passwordless, which makes your email address the key to your account: keep it current and keep it secure. You are responsible for what happens under your account. Your app's secret key must stay secret; if one is ever exposed, rotate it from the dashboard at once, and the old key stops working the moment you do.

Use Bellhop for lawful purposes. Do not probe, overload, or interfere with the service, and do not misrepresent who you are or what your app is. Only install or pair an agent on a machine you are authorised to set up, and only send jobs to devices the location expects your app to reach. Reselling Bellhop as your own service needs a written agreement with us first.

What you bring stays yours: your app, its name, its artwork, and the labels on your agents. You give us the licence we need to host and display them in order to run the service, and you promise you have the rights to what you upload.

The service, the site, the software, and the Bellhop name stay ours, and these terms grant no rights in them beyond what they state. The wire protocol, though, is documented in the open, and you are welcome to implement your own client for your own applications.

The agent is licensed, not sold: a non-exclusive, non-transferable licence to install it and use it with apps you are authorised to pair it with. Open-source components inside it remain under their own licences, which travel with the software.

Bellhop has free and paid plans, and what each includes is stated where you choose one. Fees are billed as described there, plus applicable taxes. If a price changes, you hear about it before it affects what you pay.

We work to keep the desk open, but we do not promise uninterrupted service. The design keeps a paired agent printing even when our servers are unreachable, and still, maintenance happens and failures happen. The service will also evolve: we may change or retire features, and if a change materially reduces what your plan includes, we give you reasonable notice first.

Bellhop is provided as it stands and as available. To the extent the law allows, we disclaim all implied warranties and conditions, including merchantable quality and fitness for a particular purpose. Printers and scales are physical machines in places we have never been: we do not warrant that any particular job prints or that any particular reading is right.

To the maximum extent the law allows, neither of us is liable to the other for indirect or consequential damages, or for lost profits, revenue, or data. Our total liability for everything arising out of Bellhop is capped at the greater of one hundred Canadian dollars and the fees you paid us in the twelve months before the claim arose. Where the law does not allow a limit in this section, that limit does not apply.

If a third party brings a claim against us because of your app, your content, or your breach of these terms, you will defend us against it and cover what it costs us.

You can close your account from the dashboard whenever you like, and what happens to your information afterwards is in the privacy policy. We can suspend or end your access if you breach these terms, with notice where that is practical. The sections that by their nature should outlive the agreement, such as the limits on liability, survive it.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute belongs to the courts of Ontario, and both of us attorn to their jurisdiction. Nothing in these terms takes away a right the law does not let us take away.

When these terms change, the new version appears here with a new effective date at the top. If a change matters, account holders hear about it by email before it takes effect, and continuing to use Bellhop after that date accepts the new terms.

Fae Software, Inc., Ontario, Canada · concierge@bellhop.dev